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How Can We Help You?

If you need help with our Breakthrough program, you're in the right place

Program Questions

If you have questions about the program, contact us at cathy@cathymorenzie.com

Technical Support

If you are having any technical difficulties, contact us at support@cathymorenzie.com

Support Forum

To check out our Support Forum, or ask a question, contact us at support@cathymorenzie.com

Breakthrough Live and
e-Course FAQ

What is an eCourse?

An eCourse is short for 'email course', It is a course that is delivered to you over time in a module format where you receive information bit by bit. There are 11 modules in the Breakthrough program (one for each week) with 3-4 lessons (emails) per module.

What is Breakthrough Live?

In addition to what the e-course offers (see above), 'live' members have access to small group coaching sessions and live weekly webinars.

How long is the program?

The program is 10 weeks in length.

When does the program begin?

The program is 10 weeks in length.

What exactly do I get in the program?

The program is 10 weeks in length.

Is this a Christian program?

The program is 10 weeks in length.

What topics will be covered in the Breakthrough Program?

The program is 10 weeks in length.

What time do the emails and lesson plans come each day?

The program is 10 weeks in length.

Will I need to diet and exercise?

A healthy diet and regular physical activity are part of a healthy balanced lifestyle and are encouraged in the program. We will also spend time each week to help you create an exercise program and a balanced meal plan using 'myfitnesspal'. Having said this, the focus of the program is to teach you how to submit your health journey to Christ and how to rely on his transforming power for your breakthrough.

What are my bonus gifts and how do I access them?

In addition to the incredible value you are already receiving by investing in the Breakthrough program, you will also receive additional gifts such as our library of exercise videos; our library of meal plan videos; a copy of our Weight Loss, God's Way Meal Plan book; and an additional library of done-for-you meal plans already formatted for 'myfitnesspal'. This is an incredible add-on value!  You will find the videos under 'Member Area' in the main site or under 'Videos' in the Breakthrough area.

How exactly does Breakthrough work?

Once you register and confirm you membership, you will receive emails @4 times per week that will give you exclusive access to the lesson plans, skits, webinars and small group meetings. You'll be guided step-by-step to easily navigate each lesson plan.  

Who is this program best for?

The Live program works best for women who need more guidance, support and accountability who are committed to getting to the root of why they are not able to obtain a healthy weight.  The e-Course is designed for women who already have a good support network and have the self-motivation and discipline to complete the weekly lessons on their own.                          If  you're a Christian woman who has tried everything to lose weight over the years and you're frustrated and tired of endless diet programs. If know it's time for something more, this is EXACTLY the training you've been looking for. 

I have failed at every program I've taken in the past. Will this work for me?

I can promise you that this program will not be like any other program you've ever taken. Breakthrough include a blend of behavioural psychology, scientific research on low-carb. eating and exercise and  biblical principles. Most program only address the surface issues ( diet and exercise) or Christian programs focus on prayer only. Breakthrough goes beyond that and delivers in a what that is fun, dynamic and interactive. You will enjoy going through the process which is why women stick with it. 

How is this program different from your other trainings?

Each of my programs cover an essential aspect of your weight loss transformation. The 21-Day Challenge was an introduction to show you what's been missing from your previous weight loss programs.           THIS program- Breakthrough- is the signature program that outline my unique strategy that combines spiritual and practical principles.

What is your refund policy?

We are confident that you will be blessed by our program. If you are unsatisfied with the program you can cancel for a full refund within the first 30 days, or anytime during the length of course (10 weeks) as long as you've completed at least the first three weeks (module 4) of the program.

How much work will I be required to do?

We understand that everyone's lives are very busy so we have formatted the program by breaking it down into bite-sized pieces. Having said that, success at everything will require you to do your part. God will show you what path to take, but you are the one that must take the necessary steps to get there. We recommend you devote a minimum of 2-3 hours per week to the program.

What types of payment do you accept?

We accept all major credit cards including Visa, Mastercard, Discover and American Express. We also accept payment via PayPal.

Will there be more challenges like I did during the 21-day challenge?

During the 10 weeks of Breakthrough, you will be challenged to add more physical activity in month 1, to choose a healthy eating goal in month 2 and to implement some boundaries to help you put yourself first in month 3.

Tech Support

I ordered the program but I can't find my Login/Welcome email. Can you help?

Thank you so much for your purchase! Right after your purchase, you will be taken to a confirmation page where you will see your username and password. You can access the information straight from the confirmation page. You will also get an email that provides you with the same information. Go to www.cathymorenzie.com and click on login and enter your username and password. If you have not been able to locate your email after 10-15 minutes, please check your spam/junk folder (and “promotions” tab if you are using Gmail) from a computer, not a mobile device. If your email server has a search bar tool at the top of the inbox, type in “Cathy Morenzie” to see if the email comes up, regardless of which folder it is in. If you used PayPal for your purchase, the email would have been sent to the email address associated with your PayPal account. If you still can’t find it, contact support@cathymorenzie.com. All the best, Cathy Morenzie

How long will I have to access to the program after the program is over? What if I don't finish in 10 weeks?

You will have lifetime access to the course material, as well as, all the other bonus gifts, such as, the exercise videos and meal plan videos.

I did not receive an email today--did you send it?

So sorry you're having trouble finding your email! This is one of our toughest issues to solve. Because we send the emails in the same way, at the same time once you have signed up, the problem is actually due to the way all the different email servers work. First of all, please note the schedule for when emails go out. You will receive an email on day 1, 3, 5 and 6 each week. The best thing to do if an email isn't in your inbox is to search for it in the junk/spam folder from the email provider's app (i.e the Yahoo app or the Gmail app) if you're on your phone, or from your regular computer or laptop. Many people write us back to say, oops, I found it in my junk folder but it didn't show when I was looking on my phone! It's possible that the email may have already been deleted from your server depending on how long it takes you to notice that it's missing. If you do not receive the email, you can simply log on to the site to access the lesson plans from there. 

Why can't I access today's lesson plan?

Sorry you're having trouble. First of all, make sure that you are logged into the site.  Usually the site will 'remember' you but occasionally you may need to log in again.   Your log-in is your email and password. Next, be sure you've marked the previous lesson as 'complete'. We've designed the program so that you will need to mark the previous lesson as completed before you advance to the next lesson. Also, you may be trying to access the lesson before it's released. If that's the case, the program will tell you when the next session will become available. 

Do I need Facebook account?

No you don't. Unlike the 21-Day Challenge, the Breakthrough eCourse is not run using Facebook. However, if you loved the support and accountability, there will be a private forum where you can communicate with others, post, and share.

What is myfitnesspal? How do I get an account?

My fitnesspal is a calorie counter and nutritional tracker that we highly recommend to help you manage your daily food intake and help you understand what you're eating. Although we do not focus on the nutrition component of the program, we will refer to myfitnesspal occasionally and highly recommend that you set up an account. We have prepared a short video to show you how to set up a myfitnesspal account. You can review the list of videos below. 

I entered my email/username wrong - how can I fix it?

You can edit your username, email and password by going to 'My Account' under the 'Members Area' in the main menu.